Frequently Asked Questions

Shipping & Delivery

Do you cover customs fees?

• EU Orders: We currently cover all duties and taxes for EU customers.
• Non-EU Orders: Customers are responsible for local duties, taxes, and clearance fees. These are levied by your country and payable directly to the carrier (e.g., DHL) before parcel release1.

How long does delivery take?

• Standard shipping times vary by destination. Tracking details are provided upon dispatch.

Returns & Exchanges

What is your return policy?

• Items must be returned unworn, with tags attached, within 30 days of delivery.
• Sale items and personalized products are final sale.

Who pays for return shipping?

• Customers are responsible for return shipping costs unless the return is due to an error on our part.

Product Care

How should I care for my duffle coat?

• Use a soft brush for wool coats. Spot clean with a damp cloth and air dry. Avoid machine washing.

Order Support

Can I modify my order after placement?

• Changes are not guaranteed once an order is processed. Contact us immediately for assistance.