Refund Policy

Returns Eligibility
We accept returns within 30 days of delivery for full-priced items in original condition (unworn, unwashed, with tags attached). The following are excluded:

  • Sale or discounted items
  • Personalized/custom-made products
  • Items without original packaging
  • Products damaged after delivery

Return Process

  1. Initiate your return through our Returns Portal
  2. Pack items securely in original packaging
  3. Attach the provided return label (UK customers only)
  4. Drop at any DHL service point or post office

Refund Details

  • Processing time: 5-10 business days after we receive your return
  • Refunds are issued to the original payment method
  • Original shipping costs are non-refundable
  • Return shipping fees are the customer’s responsibility (except for faulty items)

Faulty/Damaged Items
For defective products:

  1. Contact us within 7 days of delivery
  2. Provide photos of the damage/defect
  3. We’ll arrange a free return label if applicable
  4. Choose between replacement (if available) or full refund

International Returns

  • Customers outside the UK must:
    • Self-arrange return shipping with tracking
    • Include all original documents
    • Mark as “Returned Goods” to avoid customs fees
  • We cannot refund original import duties/taxes

Final Sale Items
Clearance products marked “Final Sale” cannot be returned or exchanged unless faulty.

Non-Returnable Items
For hygiene reasons, we cannot accept returns of:

  • Hats
  • Scarves
  • Gloves
  • Face masks

Late/Missing Refunds
If you haven’t received your refund within 10 business days:

  1. Check with your bank (processing times vary)
  2. Verify your payment account details
  3. Contact your credit card company